“Please come upstairs with me, I’m frightened of the dark.” I’m 7 years old and I’m pleading with my older brother who is ‘baby-sitting’…

You are sitting in a restaurant and the waiter or waitress asks “is everything alright?” Even if things aren’t alright many of us say…

…is continued uncertainty. This means businesses and sales people have to work even smarter. We’re partway through my ‘negotiating more profitably’ workshop when one…

Harry Hankinson is Britain’s most prolific shoplifter with 521 offences. But what has that got to do with my clients I hear you say?…

How many times in the past have I had a meeting with a client and afterwards thought to myself that I’d got the deal?…